Getting started
Create an account, start your first meeting and invite guests.
Help centre
How can we help?
Browse guides by topic, read the common questions below, or write to support. Articles are being published as the product launches.
Help topics
Joining meetings
Join from the app or browser, fix audio and camera problems.
Hosting and controls
Waiting rooms, co-hosts, breakout rooms and muting.
Recording and captions
Record to the cloud or device, find recordings, use captions.
Account and billing
Plans, invoices, changing your plan and cancelling.
Admins
Single sign-on, user management and retention policies.
Common questions
Quick answers
Do guests need an account to join?
No. Guests join from a browser or the app using the meeting link or ID. Hosts can require a passcode or a waiting room.
Does it work on mobile data?
Yes. Low-bandwidth mode lowers video quality automatically so audio stays clear. Joining also works on phones and tablets.
How many people can join a meeting?
It depends on your plan: up to 30 on Free, 100 on Pro and 300 on Business. Larger meetings can be arranged in advance.
Can I record a meeting?
Yes, on Pro and Business plans. Recordings are made in your browser and you can download them.
Is vSpes suitable for schools?
Yes. Schools can use waiting rooms, passcodes, breakout rooms and admin controls. Business accounts add single sign-on and retention settings.
Can I connect vSpes to my calendar or other tools?
Yes. Google Calendar and Outlook integrations are on Pro. The developer API and webhooks are on Business.
Where is my data stored?
Data hosting locations are listed in your account settings and privacy notice. [CONFIRM hosting regions]
How do I get help?
Use the Help Centre for guides, email support, or contact sales for onboarding on Business and Enterprise plans.
Still stuck?
Email support, and include your meeting ID and what you saw. Business customers get priority support. [CONFIRM response times]